Privacy Policy

Last updated: August 11, 2025

This Privacy Policy applies to the Ciao app (hereinafter referred to as the “App”) and the Ciao website (hereinafter referred to as the “Website”), both developed and operated by Zvezda Tech LLC (“Zvezda Tech,” “we,” “us,” or “our”). By using the App or the Website, you consent to the practices described in this Privacy Policy.

1. What Data Do We Collect?

1.1 Automatically Collected Data (App and Website)

When you use the App or visit the Website, we may automatically collect certain information, including:

• Device type and operating system
• Browser type (for Website visitors)
• Device identifiers (e.g., IDFA for iOS)
• IP address
• App or Website usage data and session length
• General location data (based on IP)
• Language settings
• Crash reports and performance diagnostics
• Cookie data (for Website; see Section 3)

If you grant permission, we may also access more specific location data for functional or diagnostic purposes.

1.2 User-Provided Data

You may provide us with information, such as:

• Your name and email (e.g., if you contact us via the App or Website)
• Data related to purchases or subscriptions
• Preferences or inputs used within the App
• Messages or inquiries submitted via forms on the Website

2. How We Use Your Data

We use the data to:

• Provide, personalize, and improve our services
• Monitor performance and usage
• Respond to user requests or issues
• Serve relevant content or offers
• Improve Website functionality and user experience
• Contact you regarding our services

We do not sell your personal data.

3. Cookies and Web Tracking (Website Only)

We use cookies and similar technologies on our Website to:

• Analyze traffic and usage patterns
• Maintain Website functionality
• Improve your browsing experience

Cookies may store anonymized data about your interactions with the Website. You can manage or disable cookies through your browser settings.

We may also use third-party tools (e.g., Google Analytics) for tracking and analytics purposes.

4. Advertising and Analytics

We may share anonymized or aggregated data with third-party services for:

• Usage analytics and diagnostics
• Performance and crash monitoring

5. Managing Your Data

• You can stop data collection by uninstalling the App or by adjusting your device/browser privacy settings.
• You may disable cookies in your browser for the Website.

6. Collection, Use, and Disclosure of Personal Information by Third Parties

This Privacy Policy only addresses the use and disclosure of Personal Information by and to us. To the extent that Personal Information is disclosed to other businesses or websites, we are not in control of how that Personal Information is used, stored, maintained, or disclosed. We do not control the privacy policies of third parties, and each user is subject to the respective privacy policies of those third parties.

7. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. Contact messages and email submissions via the Website may be retained for customer support and legal compliance.

8. Age Requirement

The App and Website are not intended for children under 13. We do not knowingly collect data from children. If you believe your child has submitted personal data, please contact us and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: zvezdatechllc@gmail.com